Support

[section label=”FAQ Page: Minimal Icons” padding=”60px”] [row label=”Title” h_align=”center”] [col span=”8″ span__sm=”12″ span__md=”10″ margin=”0px 0px -40px 0px” align=”center”]

Product Support

[/col] [/row] [row label=”Questions” h_align=”center”] [col span=”10″ span__sm=”12″ span__md=”12″ align=”left”] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 1″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”21466″ pos=”left” margin=”0px 0px 30px 0px”]

How to Order

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”How do I order DSI products?”]

We are excited to know that you want to order DSI products and want to make sure that you receive your product in a timely fashion.

DSI is the manufacturer and wholesaler of all the items you see on this website and we sell through a network of authorized retailers around the world. Some retailers stock our products while others drop-ship products to you directly from our warehouse in Ligonier, Indiana.

To order any DSI products please contact your authorized DSI retailer. If you do not have an authorized DSI retailer please call us at (800) 893-8171 and we will assist in locating someone near you.

Thanks again for your interest in DSI products!

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 2″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”21467″ pos=”left” margin=”0px 0px 30px 0px”]

Shipping

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”How long will it take to receive DSI products?”]

DSI has a same day / next day shipping policy which means that we will ship your products the same day (or next day) we receive your order. DSI is located in Ligonier, Indiana (zip code 46767) which is in the northern part of the state. Please use this FedEx Map to determine the ship times (from 1 to 5 days depending on your location) of your products.

[/accordion-item] [accordion-item title=”FedEx shipping map”]

Click here to view the FedEx Map to determine the ship times (from 1 to 5 days depending on your location) of your products.

[/accordion-item] [accordion-item title=”FedEx package tracking”]

Track your FedEx package by tracking number. Click here to track your package.

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 3″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”21465″ pos=”left” margin=”0px 0px 30px 0px”]

Returns

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”Does DSI accept product returns?”]

Absolutely. You can return a DSI product as long as it has not been used and is returned in the original packaging. Please contact your authorized DSI retailer who you purchased your products through to obtain a Return Authorization (RA) number. DSI will not process or accept returns without a valid RA number.

[/accordion-item] [accordion-item title=”Where do I send my returns?”]

Before returning a DSI product, be sure that it is in new condition and in the original packaging. Please contact your authorized DSI retailer who you purchased your products through to obtain a Return Authorization (RA) number. DSI will not process or accept returns without a valid RA number. After obtaining a valid RA number please write in on the outside of the box and send your return to:

DSI
Attention Returns (RA # given)
1102 Enterprise Court
Ligonier, IN 46767

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 3″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”22651″ pos=”left” margin=”0px 0px 30px 0px”]

Product Warranty

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”Command Center Podium Warranty”]

DSI offers a limited lifetime warranty on all Command Center Podiums.To submit a warranty claim please contact the authorized DSI retailer who you purchased the product from and they will ​provide you with further instructions. Due to the nature of the various warranty issues, each warranty claim is reviewed and fulfilled on a case-by-case basis.

[/accordion-item] [accordion-item title=”Excalibur Sabre Warranty”]

To submit a warranty claim please contact the authorized DSI retailer who you purchased the product from and they will ​provide you with a repair number. After receiving your repair number please send your product to:

DSI
Attention Sabre Repair (repair # given)
1102 Enterprise Court
Ligonier, IN 46767

Please ​note​ that the customer is responsible for any shipping charges to get the sabre to ​DSI. ​DSI will ​pay to repair or replace the item and ship the item back to the customer.

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 3″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”23259″ pos=”left” margin=”0px 0px 30px 0px”]

Size Charts

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”Guard Wear”]

Size Chart B – Sizing Guidelines

Bust: Measure around the fullest part (A-B)

Waist: Measure at natural waistline (C-D)

Hips: Measure around fullest part, 7″ down from waist (E-F)

Skirt Length: Measure from natural waistline to length (G-ankle)

Sleeve Length: Measure from top of shoulder to wrist bone with arm hanging down at side (H-I)

Height: Without shoes on, measure from top of head to floor. Height is required for all orders to ensure the best possible fit.

[/accordion-item] [accordion-item title=”Concert Wear”]

Size Chart B – Sizing Guidelines

Bust: Measure around the fullest part (A-B)

Waist: Measure at natural waistline (C-D)

Hips: Measure around fullest part, 7″ down from waist (E-F)

Skirt Length: Measure from natural waistline to length (G-ankle)

Sleeve Length: Measure from top of shoulder to wrist bone with arm hanging down at side (H-I)

Height: Without shoes on, measure from top of head to floor. Height is required for all orders to ensure the best possible fit.

[/accordion-item] [accordion-item title=”Dance Belts”]

Size: 24″ – 26″ | Waist: 66 – 66.5 cm
Size: 26″ – 28″ | Waist: 66.5 – 71 cm
Size: 28″ – 30″ | Waist: 71 – 76 cm
Size: 30″ – 32″ | Waist: 76 – 81 cm
Size: 32″ – 34″ | Waist: 81 – 86 cm
Size: 34″ – 36″ | Waist: 86 – 91.5 cm
Size: 36″ – 38″ | Waist: 91.5 – 96.5 cm

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 3″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”22655″ pos=”left” margin=”0px 0px 30px 0px”]

Podium Assembly

[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”6′ Command Center Podium”]

Download the assembly instructions here.

[/accordion-item] [accordion-item title=”42 & 52 inch podiums”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”Space Saver Podiums (4′, 5′, 6′ ladder)”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”8′ Tower / Ladder Podium”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”3′ Ladder Podium”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”Bleacher Podium”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”Deluxe Concert Podium”]

Click here to download the assembly instructions.

[/accordion-item] [accordion-item title=”Foldable Equipment Cart”]

View the assembly video here.

[/accordion-item] [/accordion] [/col_inner] [/row_inner] [gap height=”60px”] [row_inner label=”Contact” col_bg=”rgb(244, 244, 244)” h_align=”center” padding=”40px 40px 40px 40px” padding__sm=”40px 20px 40px 20px”] [col_inner span__sm=”12″ align=”center” bg_color=”rgb(244, 244, 244)”]

Still have a question?

Please contact us for more information.

[button text=”Get in touch” link=”mailto: bherald@dshowcase.com”] [/col_inner] [/row_inner] [/col] [/row] [/section]
>